Return and Refunds

Refund Policy – (Expenovate Pte Ltd.)

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Eligibility for refund

In order to be eligible for a refund,

·         you have to initiate the request for refund within 10 calendar days and wait for our acknowledgement and approval.

·         return the product within 15 calendar days thereafter.

·         The product must be in the same condition that you receive it and undamaged in any way.

·         Original proof of delivery (e.g. AWB) must be kept and shown upon request.


Request for refund

Request for return and refund

·         Request by email to

·         Provide documentary proof (images or videos), where applicable, of the defect or issues prompting the return.


After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.